Agentic AI project

Autonomous Support Triage

An AI-assisted support flow combining classification, retrieval, tool use and human escalation.

AI AgentsAPIsCopilot StudioOpenAIn8n

CASE STUDY / Agentic AIFM

Overview

A governed agent team that classifies requests, gathers context and coordinates resolution.

Challenge

Support teams lost time manually routing requests and collecting repetitive context.

Solution

Specialist agents collaborate through a controlled orchestration layer and surface decisions for review.

My role

Multi-agent workflow design and integration engineering.

Technical architecture

Request → Triage agent → Specialist agents → Tools → Human review

Outcome

Shorter time to context and more consistent triage.

Key features

Intent classificationKnowledge retrievalAgent hand-offsApproval queue